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FREQUENTLY ASKED QUESTIONS

A few quick answers.

Still have a question? Send us a message using the form above.

Open the complete user guide
Is there a guide that shows me how to use 81Hire?

Yes. The How to Use 81Hire Guide explains the complete customer journey with screenshots, practical instructions, and the purpose of each workspace area.

What does 81Hire do?

81Hire helps you compare your real experience with a job, review evidence-backed recommendations, create tailored resumes and cover letters, and keep your applications organized.

Can I try 81Hire before paying?

Yes. A new account can explore up to five job analyses and create two complete job-specific application kits at no charge. Each free kit may include a tailored résumé and matching cover letter for one opportunity. No payment method is required.

What is one application credit?

One standard credit pays for one complete job-specific application kit after your free kits are used. That kit includes the job analysis, match refresh, tailored résumé, and matching cover letter for one saved opportunity. Re-downloading documents already created for that kit does not use another credit.

How much do standard credits cost?

Standard credits are one-time purchases: 1 credit for $4 USD, 5 for $16, 10 for $30, 25 for $70, or 50 for $130. They are not a subscription and do not renew automatically.

Do standard purchased credits expire?

No. Unused standard purchased credits stay in your account until you use them, as long as your account and the 81Hire service remain available. For example, if you buy 10 credits and use 3, the other 7 remain available. Standard credits have no cash value and cannot be transferred or resold.

What is included with 81Hire Pro?

81Hire Pro is $100 USD per month and is designed for an active job search. Each billing period includes 40 complete application kits and 10 résumé revisions, plus advanced matching, Career Evidence, Career Preferences, batch tools, application tracking, reminders, and advanced My resumes filters.

Why would I choose Pro instead of one-time credits?

Pro is the best value for customers applying actively or managing many opportunities at once. It combines a larger monthly application allowance with résumé revisions and the complete Pro workspace. One-time credits remain a flexible alternative for an occasional or smaller job search.

Do unused Pro kits and revisions roll over?

No. Pro is a use-it-during-the-billing-period allowance. Unused monthly kits and revisions expire at the end of that billing period, and a new allowance of 40 kits and 10 revisions begins after the next successful $100 renewal. For example, if you use 5 of 40 kits, the unused 35 do not carry into the next month.

What happens to standard credits if I subscribe to or cancel Pro?

Your balances stay separate. 81Hire uses free kits first, then the current monthly Pro allowance, then standard purchased credits. A Pro renewal, monthly reset, or cancellation does not erase unused standard purchased credits.

How does 81Hire review my résumé, and what does it compare it with?

A private résumé review examines the file you select for clarity, evidence of results, consistent dates and job titles, clear sections, and readability for common applicant tracking systems (ATS). It does not require a particular template, test against an employer's specific ATS, or predict whether you will get an interview. A private review does not compare your résumé with a job. When you analyze a job posting, 81Hire separately compares your documented experience with that role's description.

Does Pro include tools that free and credit-only accounts do not?

Yes. Pro adds 10 monthly résumé revisions and the complete Pro workspace, including advanced matching, analysis of multiple job links at once, Career Evidence, Career Preferences, advanced My resumes filters, application tracking, and reminders. Standard credits pay for additional application kits but do not by themselves add the monthly Pro allowance or Pro workspace features.

Will 81Hire invent experience or qualifications?

No. 81Hire is designed to work only from the career information you provide. You review and approve recommended changes before creating a document.

Does 81Hire sell my information or use it to train AI models?

No. 81Hire does not sell your resume or personal information, and customer content is not used or authorized by 81Hire for AI model training. When you request an AI-assisted feature, only the information needed to provide that feature is securely processed by contracted AI service providers. Limited service-provider processing and retention may still apply as explained in the Terms of Service.

When does 81Hire analyze my information?

Analysis begins only when you choose Analyze now or confirm Queue for later. Your Main Resume, job posting, and saved Career Preferences are processed to create the result you requested. 81Hire does not authorize this content for AI model training. See the Terms of Service for details about service-provider processing and retention.

Which resume formats can I upload?

You can upload Word (.docx) and PDF resumes. Each file can be up to 15 MB, and you can keep multiple versions in My resumes.

What do the My resumes categories mean?

Your Main Resume is the primary source used for job analysis and recommendations. A Reference Resume is a broader supporting resume or career-history document that is not tied to one application. A Past Application Resume is a file you used for a specific employer or role before or outside 81Hire; you can record the employer and role without a job link. A Job-specific Resume is a tailored resume that 81Hire created for an opportunity.

What does “resume readability” mean?

It checks whether your resume uses clear headings, readable text, conventional sections, and a structure that common employer recruiting software—often called an applicant tracking system, or ATS—can process. It is not an employer-specific score or a guarantee of an interview.

How can I improve my Main Resume without a job posting?

Open Improve My Resume for a private review of any saved resume. You can also record missing employment, projects, achievements, and skills in the Career Evidence Library. Evidence remains a draft until you confirm it. When you choose confirmed evidence, 81Hire can create a separate updated Word copy; your current Main Resume stays unchanged until you review the copy and select Use as Main in My resumes.

How do I cancel 81Hire Pro?

Sign in to 81Hire, open Credits & Billing, choose Cancel subscription, review the cancellation summary, and confirm. PayPal stops future renewals. Pro access remains available through the displayed paid-through date, then the monthly Pro allowance and Pro workspace access end. Your saved documents, job history, and unused standard purchased credits remain in your account.

How do I contact support?

Use the secure contact form above. Your message is delivered directly to the 81Hire team, and we will respond to the email address you provide.